Legal notice

Soft & Sensory is an Australian-owned small business based in Queensland, Australia.

General information

The information on this website is provided for general informational and shopping purposes.

We take reasonable care to keep our product descriptions, prices, availability, safety information and other website content accurate and up to date. However, information may occasionally contain errors or become outdated.

We may correct errors, update information or change website content where reasonably necessary. Any changes to an order will be discussed with the customer where required.

Sensory products and health information

Soft & Sensory products are intended to provide general sensory support and comfort. Unless expressly stated otherwise, our products are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.

Information provided through our website, product descriptions, Sensory Guide, blog, FAQs or Torque’s Tech Support is general information only. It is not medical, psychological, therapeutic or other professional advice.

Sensory preferences, needs and responses vary between individuals. A product that feels helpful or comfortable for one person may not suit another.

Customers are responsible for:

  • Checking the recommended age, materials, measurements and safety information before purchasing

  • Choosing products appropriate for the intended user

  • Providing suitable adult supervision where required

  • Inspecting products regularly for signs of damage or wear

  • Discontinuing use if a product becomes damaged, unsafe or uncomfortable

If you have concerns about hearing, oral-motor needs, allergies, development, behaviour or another health-related matter, please seek guidance from an appropriately qualified professional.

Product information and appearance

We aim to represent each product as accurately as possible. Colours and appearance may vary slightly because of screen settings, lighting, manufacturing differences or product updates.

Measurements are approximate unless otherwise stated.

Product packaging, colours or minor design details may occasionally change without notice. Any substitution will not materially change the essential nature of the product unless we notify you and obtain any consent required by law.

Pricing and availability

Unless stated otherwise, prices are displayed in Australian dollars and include GST where applicable.

Prices, promotions and availability may change without notice. A product appearing on the website is not guaranteed to remain available.

If an item becomes unavailable after an order is placed, we will contact the customer and provide an appropriate option, which may include waiting for restock, selecting an alternative or receiving a refund.

International customers may be responsible for customs duties, import taxes or other charges imposed by their destination country.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this Legal Notice, our Returns and Refunds Policy, our Terms of Service or any other website content excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund or other remedy if a product is faulty, unsafe, not of acceptable quality or materially different from its description.

International customers

International customers may have additional mandatory rights under the consumer laws applying in their country or region.

Nothing in this Legal Notice is intended to exclude or restrict rights that cannot legally be excluded. Where mandatory local consumer law provides greater protection, that law will apply to the extent required.

Intellectual property

Unless otherwise stated, the content on this website—including written copy, illustrations, mascot characters, branding, graphics, photographs, page designs and downloadable resources—is owned by or licensed to Soft & Sensory and is protected by applicable intellectual property laws.

This includes the Soft & Sensory brand and the characters Scarlett, Cassa and Torque.

You may view and use the website for personal, non-commercial shopping purposes.

You must not copy, reproduce, adapt, distribute, publish, sell or commercially use our original content without prior written permission, except where permitted by law.

Third-party product names, trade marks, images and other intellectual property remain the property of their respective owners.

Third-party websites and services

Our website may contain links to third-party websites or services, including payment providers, delivery providers and social media platforms.

These third parties operate independently and may have their own terms, policies and practices. Soft & Sensory is not responsible for third-party content, availability or practices, except where responsibility cannot lawfully be excluded.

A link to another website does not necessarily mean that Soft & Sensory endorses all content, products or services available through that website.

Website availability

We aim to keep our website secure, accurate and available. However, we cannot guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of maintenance, technical issues, service-provider interruptions or circumstances outside our reasonable control.

Please contact us if you experience a problem placing or managing an order.

Liability

To the maximum extent permitted by law, Soft & Sensory is not responsible for loss caused by:

  • Misuse of a product

  • Use contrary to the instructions or age guidance

  • Continued use after damage or wear becomes visible

  • Failure to provide appropriate supervision

  • Unauthorised changes made to a product

  • Reliance on general website information as a substitute for professional advice

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited, including liability arising under Australian Consumer Law.

Privacy

Our handling of personal information is explained in our Privacy Policy.

By using this website or placing an order, you acknowledge that information may be processed as described in that policy and as required to provide your order, support or requested service.

Governing law

This Legal Notice is governed by the laws of Queensland, Australia.

Any dispute will be subject to the jurisdiction of the courts and tribunals of Queensland and any courts entitled to hear appeals from them, except where mandatory consumer law requires otherwise.

Changes to this notice

We may update this Legal Notice when our business, website, products or legal obligations change.

The current version will be published on this page with its most recent revision date. Changes will apply from the date of publication and will not remove rights that have already arisen.

Contact

For questions about this website, an order or this Legal Notice, please contact:

Torque’s Tech Support
Email: supportSoftandSensory@outlook.com
Post: PO Box 407, Kenmore QLD 4069, Australia