Tech Support with Torque

Torque here. Let’s sort this out.

Something not working the way it should? That’s okay.

Take a breath — I’ll help you step by step.

Use the questions below, or send me a message and I’ll take it from there.

Torque's Support Questions

First check spam or junk. If it’s not there, send me your name and the email you used at checkout and I’ll resend it.

Some parcels take 24–48 hours to get their first scan. If it’s been more than 3 business days, I’ll check on it for you.

Some codes don’t stack or apply to sale items. Tell me the code and what’s in your cart and I’ll look into it.

Try the steps above first. If it still won’t cooperate, tell me your device, browser, and where it stops.


Message me as soon as you can with your order number and the correct address. If it hasn’t shipped yet, I can usually fix it.

If your order hasn’t been packed or sent yet, I’ll do my best to help.

I’m sorry about that. Send photos of the item and packaging and I’ll sort it out quickly.

Tell me who it’s for, age range, and what kind of sensory support you’re looking for. I’ll point you in the right direction.

I'm here when you're ready.

Send me a message and I'll get back to you as soon as I can.

Helpful details to include:

  • Order number (if you have one)
  • Email used at checkout
  • What you're trying to do and what's happening instead
  • Screenshots if there's an error
  • Your device and browser

Tech stuff can be frustrating.

You don’t need to explain everything perfectly — I’ll take it step by step with you.

— Torque 🐾